STATE OF HIRING
The Pandemic Exposed New Pain PointsThe COVID-19 pandemic and other events of 2020 have necessitated a complete reimagining of "business as usual," revealing existing inefficiencies, from workflow to supply chains; casting an unflattering spotlight on long-standing corporate practices that perpetuate inequalities; and forcing organizations to reckon with the need for rapid innovation and crisis management. And that's just the tip of the iceberg.
Recruiting54% of hiring managers reported facing concerns about recruiting, whether this includes having to sort through more applications than usual—given the additional talent on the labor market following earlier waves of layoffs—or simply not having enough candidates apply (for instance, in industries suddenly in high demand).
InterviewingThe vast majority of organizations can no longer offer in-person interviews. 87% said they’ve conducted virtual interviews since March 2020, and hiring managers told us it’s more difficult to really get to know someone virtually. Without the ability to observe candidates’ body language or easily build rapport with them—processes that rely heavily on non-verbal cues, including our posture and even how we breathe—it’s no surprise that just over 60% of hiring managers reported having interview-related concerns while hiring in recent months.
SelectingThe challenges of interviewing mean hiring managers face a bigger, more consequential, and longer-lasting problem: selecting the right candidate. In fact, nearly one-third (30%) of respondents felt that determining which candidate is the best fit has become even more challenging during the pandemic. Without truly getting to know someone, it seems impossible to identify the candidate who will be most successful in the long run.
OnboardingOnboarding in a virtual environment has emerged as a concern among 56% of respondents. This includes working to effectively onboard new hires in a virtual environment, as well as keeping them engaged while working remotely. In fact, 6 in 10 hiring managers reported that onboarding has become more challenging in recent months.
Instinct and Inconsistency Hinder Key Goals of HiringRoughly two-thirds (65%) of hiring managers told us they rely more on their instinct than data when deciding who to hire. Our findings show that organizations have failed to implement consistent hiring practices. This may not seem critical, but it is actually very consequential.
Undermining Confidence in the Hiring ProcessOur survey results reveal a major consequence of hiring managers’ reliance on instinct over data and, more generally, organizations’ inconsistent practices: Hiring managers have less confidence in the hiring process.
Consistency Leads to Better OutcomesFortunately, implementing consistent hiring practices yields additional benefits beyond increasing hiring managers’ confidence in selection decisions. There is a Better Way Forward.....