ARE POOR CUSTOMER EXPERIENCES HURTING YOUR BOTTOM LINE?
What is the Customer Service Profile Assessment?
The Customer Service Profile Helps Your Organization:
- Get an objective look at the skills your customer service organization needs
- Hire the right candidates for customer service roles
- Improve client satisfaction by delivering the service your clients expect
- Minimize the cost of bad hires
How Does the Customer Service Profile Work?
- Our experts help you define your gold standard of customer service for your organization
- Industry Versions - General, Hospitality, Financial, Healthcare and Retail
- The candidate takes the online assessment and the system instantly scores and sends the results to the hiring manager
- The hiring manager then uses the results to screen the candidate or assist in the process of interviewing, selecting, and onboarding
Customer Service Profile Measures:
measures Individuals' behavioral traits
measures Individual's Proficiencies in
Customer Service Profile Reports
- Individual Feedback
- Multiple Candidate Matching Report
- Selection Report
- Coaching Report
- Customer Service % Alignment Match to your organization's perspective